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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Elizabeth Cox

Elizabeth Cox

July 27, 2024

5  out of  5
rating by Elizabeth Cox
"I’ve always had great experiences with this State Farm office. Whenever I need to contact them, they are always helpful and able to assist me. Would 100% recommend this office!"
We responded:
"Thanks so much Elizabeth! We greatly appreciate your business! "
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Connie Wallace

June 24, 2024

5  out of  5
rating by Connie Wallace
"Every time that I’ve ever had a need, or any problem whatsoever, Kristen from Bill Kellers State Farm office in Roanoke, has always taken care of my problems, very promptly, and efficiently I would recommend them to anyone…!!"
We responded:
"Thank you, Connie! We greatly appreciate your business and your kind words!"
Profile photo of Cindy Koon

Cindy Koon

June 24, 2024

5  out of  5
rating by Cindy Koon
"All of our insurance needs have been met by Bill and Christin for many years. They give sound advice, and efficient and knowledgeable service, and they are always friendly and responsive! Couldn't ask for a better agent!"
We responded:
"Thank you, Cindy! It's always a pleasure working with you and your we appreciate your business! Looking forward to many more years of service!"
Profile photo of Larry Forbish

Larry Forbish

June 24, 2024

5  out of  5
rating by Larry Forbish
"Christin is always very kind, professional, and helpful - no matter what the issue. Bill is very fortunate to have her managing the office. Great service every time."
We responded:
"Thank you, Larry! We appreciate your business all these years and always enjoy working with you! Your kind words are much appreciated, we strive to provide the best service possible!"
Profile photo of Corey Lively

Corey Lively

June 21, 2024

5  out of  5
rating by Corey Lively
"Christin has been wonderful to deal with. Any time that I’ve had a question or concern she’s always been super responsive and very helpful and accommodating. She’s made the insurance buying process very enjoyable and I’d highly recommend."
We responded:
"Thank You, Corey! We appreciate your business and your kind words! "
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Mike Riddle

June 13, 2024

5  out of  5
rating by Mike Riddle
"Extremely professional. Always helps when needed. I would recommend Bill to anyone that needs insurance."
We responded:
"Thank you, Mike! It's been a pleasure working with your family over the years and we appreciate your business!"
Profile photo of Gwen Evers

Gwen Evers

June 13, 2024

5  out of  5
rating by Gwen Evers
"He has been my agent for a long time, love calling and talking to Christin too"
We responded:
"Thank you for your business Gwen! Always a pleasure working with you!"
Profile photo of Cillian Doran

Cillian Doran

June 13, 2024

5  out of  5
rating by Cillian Doran
"They’ve been my insurance company for years! I won’t go no where else!"
We responded:
"Thank you, Cillian! We greatly appreciate your business!"
Profile photo of Donna Long

Donna Long

February 19, 2024

5  out of  5
rating by Donna Long
"Bill has been my agent for a long time - since my first car long time. I don’t premium shop because I have always received excellent care and service from Bill and his office. There is nothing that can replace that! Christin is always helpful and responds so quickly! Highly recommend."
We responded:
"Thanks so much Donna! We greatly appreciate your business and look forward to many more years! "
Profile photo of Irene Woods

Irene Woods

January 2, 2024

5  out of  5
rating by Irene Woods
"Excellent people to work with always ready to help."
We responded:
"Thank you Irene! We appreciate your kind words! Come visits us if you are ever in the States again! "
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Rhonda Foster

January 2, 2024

5  out of  5
rating by Rhonda Foster
"Christin and Bill are amazing to work with! always helpful and friendly. would highly recommend to anyone searching for an insurance agent!!"
We responded:
"Thank you Rhonda! We appreciate your business, it's always a pleasure working with you! "
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Jeanette Brooks

November 12, 2023

5  out of  5
rating by Jeanette Brooks
"I couldn’t be more satisfied. Very happy customer!"
We responded:
"Thank you Jeanette! We appreciate your business and your kind words! "
Profile photo of Hoover Lee

Hoover Lee

October 26, 2023

5  out of  5
rating by Hoover Lee
"I have been very pleased with the service Christin has provided for our family’s insurance needs. Quick to respond to email and pleasant on the phone. Has helped us with an outside-the-box solution in one case that saved us money. Highly recommend."
We responded:
"Thank you Hoover! Your business and kind words are very much appreciated! "
Profile photo of Richard Boyd

Richard Boyd

October 26, 2023

5  out of  5
rating by Richard Boyd
"I have been a customer of Bill Keller State Farm since he started in the business a number of decades ago. His team has always provided advise and met both my business and my personal insurance needs. I can give the highest recommendation to this firm!"
We responded:
"Thank you Richard! It's been a pleasure working with you all these years, and your business is very much appreciated."
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JIMMY BYRD

October 24, 2023

5  out of  5
rating by JIMMY BYRD
"The best agent! The best customer service! What more could you ask for! I have been with them many years!"
We responded:
"Thank you Jimmy! It's always a pleasure working with you and your business is very much appreciated! "
Profile photo of Charles Blankenship

Charles Blankenship

September 22, 2023

5  out of  5
rating by Charles Blankenship
"I've been with Bill for 20+ years now. Kristin is always so very helpful and very good at what she does! 5 stars!"
We responded:
"Always a pleasure working with you Charlie! Thank you for your business and kind words! "
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tommy wheeler

September 19, 2023

5  out of  5
rating by tommy wheeler
"They are great people and have looked after me. Kristin and Bill are awesome"
We responded:
"Thank you Tommy! We appreciate your business! "
Profile photo of Denise Matze

Denise Matze

September 13, 2023

5  out of  5
rating by Denise Matze
"We have had car and homeowners insurance with Bill Keller since 1992. Always willing and able to help with any issues and provide consistently excellent service from everyone in the office. We have referred many others looking for insurance with great rates and a personal touch. Bill and his team go above and beyond."
We responded:
"Thank you for the opportunity to serve your family for 31 years, we very much appreciate your business and kind words!"
Profile photo of Kristine Kvasnicka

Kristine Kvasnicka

September 12, 2023

5  out of  5
rating by Kristine Kvasnicka
"This is the best agency. Mr. Keller's team is so fast at returning calls to address my questions and concerns. Christin is nothing short of phenomenal. Always professional and personable. Always a pleasure."
We responded:
"Thank you Kristine! We appreciate your business and your kind words! "
Profile photo of Drew Clements

Drew Clements

September 12, 2023

5  out of  5
rating by Drew Clements
"My family has been working with Christin Germann for as long as I can remember. Bill Keller's insurance is the absolute best! They are more than an insurance agency to us... They are family!!!"
We responded:
"Thank you Drew! It's always a pleasure to work with you and your family. We look forward to serving you as your family grows! "
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Frank Of VA

September 8, 2023

5  out of  5
rating by Frank Of VA
"My wife and I have been with Bill Keller for over 31 years and have always been pleased with his office. Bill brings a wealth of knowledge and experience that translates into timely resolutions to our insurance needs. We can’t say enough about the excellent interactions we have had with Christin Germann in this office. She is our go-to resource when we need quick and reliable answers, and she has never failed us. I highly, highly recommend Bill Keller’s State Farm."
We responded:
"We appreciate your business and continued loyalty. Thank you for your kind words as well! "
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Chase Poulsen `

September 6, 2023

5  out of  5
rating by Chase Poulsen `
"I have been with State Farm for 32 years. They are always responsive and extremely fair in all their appraisals. Bill Keller and his staff (Kristin and others) have gone above and beyond in their service over the years and I truly thank them, you cannot go wrong with this office or company."
We responded:
"Thank you for your 32 years of loyalty, we very much appreciate you! "
Profile photo of Matthew Hart

Matthew Hart

September 6, 2023

5  out of  5
rating by Matthew Hart
"Love working with this office! I’ve always worked with Christin and she is wonderful! She is quick to respond and is always very kind and helpful. Highly recommend State Farm, Bill Kellers office!"
We responded:
"Thank you Matt! You are always a pleasure to work with! We appreciate your business and all of the referrals you have given us! "
Profile photo of Lisa G

Lisa G

September 6, 2023

5  out of  5
rating by Lisa G
"We love State farm insurance our agent Bill Keller is great and the Office Manager Christin German has Amazing Customer Service she is the best, she always takes time to answer questions and make sure we understand our bill."
We responded:
"Thank you Lisa! We appreciate your business! "
Profile photo of Richard Peters

Richard Peters

September 1, 2023

5  out of  5
rating by Richard Peters
"I have been with this office since 1993 and their team has always provided excellent care for my accounts with regards to auto, home and other policy coverage. Now with young teenage daughters of my own, I wouldn't consider starting them off with any other agency. Exceptional staff support, with courteous and timely responses that provide routine updates throughout and detailed final results of actions taken when complete. With Bill Keller and his team, you're not just a number, they know your family and treat you as such. Highly recommend!"
We responded:
"Thank you Richard! It has been a pleasure to work with your family and we look forward to helping your daughter's as well! "