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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Dr. David Armstrong

November 20, 2024

5  out of  5
rating by Dr. David Armstrong
"Christin is a very helpful person to do business with. She found us a discount on our auto policy the previous State Farm office did not tell us about. She listens carefully and responds quickly and accurately to requests. Christin is the best."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Stephen Denny

November 1, 2024

5  out of  5
rating by Stephen Denny
"Always manage issues with ease and professionalism. Never had a problem with the agency. Christin Germann is an excellent administrator and responds very promptly to all inquiries and questions. Receive very good premium rates from State Farm Insurance for car. home. and liability."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office, and greatly appreciate your business! If you ever have any questions or need assistance, we’re here to help!"
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Gwen B.

October 30, 2024

5  out of  5
rating by Gwen B.
"Customer service is great and efficient. Thanks. Bill Keller State Farm. I appreciate you."
We responded:
"We appreciate you as well, Gwen! Thank you for your kind words!"
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Elizabeth Cox

July 27, 2024

5  out of  5
rating by Elizabeth Cox
"I’ve always had great experiences with this State Farm office. Whenever I need to contact them, they are always helpful and able to assist me. Would 100% recommend this office!"
We responded:
"Thanks so much Elizabeth! We greatly appreciate your business! "
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Connie Wallace

June 24, 2024

5  out of  5
rating by Connie Wallace
"Every time that I’ve ever had a need, or any problem whatsoever, Kristen from Bill Kellers State Farm office in Roanoke, has always taken care of my problems, very promptly, and efficiently I would recommend them to anyone…!!"
We responded:
"Thank you, Connie! We greatly appreciate your business and your kind words!"
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Cindy Koon

June 24, 2024

5  out of  5
rating by Cindy Koon
"All of our insurance needs have been met by Bill and Christin for many years. They give sound advice, and efficient and knowledgeable service, and they are always friendly and responsive! Couldn't ask for a better agent!"
We responded:
"Thank you, Cindy! It's always a pleasure working with you and your we appreciate your business! Looking forward to many more years of service!"
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Larry Forbish

June 24, 2024

5  out of  5
rating by Larry Forbish
"Christin is always very kind, professional, and helpful - no matter what the issue. Bill is very fortunate to have her managing the office. Great service every time."
We responded:
"Thank you, Larry! We appreciate your business all these years and always enjoy working with you! Your kind words are much appreciated, we strive to provide the best service possible!"
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Corey Lively

June 21, 2024

5  out of  5
rating by Corey Lively
"Christin has been wonderful to deal with. Any time that I’ve had a question or concern she’s always been super responsive and very helpful and accommodating. She’s made the insurance buying process very enjoyable and I’d highly recommend."
We responded:
"Thank You, Corey! We appreciate your business and your kind words! "
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Mike Riddle

June 13, 2024

5  out of  5
rating by Mike Riddle
"Extremely professional. Always helps when needed. I would recommend Bill to anyone that needs insurance."
We responded:
"Thank you, Mike! It's been a pleasure working with your family over the years and we appreciate your business!"
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Gwen Evers

June 13, 2024

5  out of  5
rating by Gwen Evers
"He has been my agent for a long time, love calling and talking to Christin too"
We responded:
"Thank you for your business Gwen! Always a pleasure working with you!"
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Cillian Doran

June 13, 2024

5  out of  5
rating by Cillian Doran
"They’ve been my insurance company for years! I won’t go no where else!"
We responded:
"Thank you, Cillian! We greatly appreciate your business!"
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Donna Long

February 19, 2024

5  out of  5
rating by Donna Long
"Bill has been my agent for a long time - since my first car long time. I don’t premium shop because I have always received excellent care and service from Bill and his office. There is nothing that can replace that! Christin is always helpful and responds so quickly! Highly recommend."
We responded:
"Thanks so much Donna! We greatly appreciate your business and look forward to many more years! "
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Irene Woods

January 2, 2024

5  out of  5
rating by Irene Woods
"Excellent people to work with always ready to help."
We responded:
"Thank you Irene! We appreciate your kind words! Come visits us if you are ever in the States again! "
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Rhonda Foster

January 2, 2024

5  out of  5
rating by Rhonda Foster
"Christin and Bill are amazing to work with! always helpful and friendly. would highly recommend to anyone searching for an insurance agent!!"
We responded:
"Thank you Rhonda! We appreciate your business, it's always a pleasure working with you! "
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Jeanette Brooks

November 12, 2023

5  out of  5
rating by Jeanette Brooks
"I couldn’t be more satisfied. Very happy customer!"
We responded:
"Thank you Jeanette! We appreciate your business and your kind words! "
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Hoover Lee

October 26, 2023

5  out of  5
rating by Hoover Lee
"I have been very pleased with the service Christin has provided for our family’s insurance needs. Quick to respond to email and pleasant on the phone. Has helped us with an outside-the-box solution in one case that saved us money. Highly recommend."
We responded:
"Thank you Hoover! Your business and kind words are very much appreciated! "
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Richard Boyd

October 26, 2023

5  out of  5
rating by Richard Boyd
"I have been a customer of Bill Keller State Farm since he started in the business a number of decades ago. His team has always provided advise and met both my business and my personal insurance needs. I can give the highest recommendation to this firm!"
We responded:
"Thank you Richard! It's been a pleasure working with you all these years, and your business is very much appreciated."
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JIMMY BYRD

October 24, 2023

5  out of  5
rating by JIMMY BYRD
"The best agent! The best customer service! What more could you ask for! I have been with them many years!"
We responded:
"Thank you Jimmy! It's always a pleasure working with you and your business is very much appreciated! "
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Charles Blankenship

September 22, 2023

5  out of  5
rating by Charles Blankenship
"I've been with Bill for 20+ years now. Kristin is always so very helpful and very good at what she does! 5 stars!"
We responded:
"Always a pleasure working with you Charlie! Thank you for your business and kind words! "
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tommy wheeler

September 19, 2023

5  out of  5
rating by tommy wheeler
"They are great people and have looked after me. Kristin and Bill are awesome"
We responded:
"Thank you Tommy! We appreciate your business! "
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Denise Matze

September 13, 2023

5  out of  5
rating by Denise Matze
"We have had car and homeowners insurance with Bill Keller since 1992. Always willing and able to help with any issues and provide consistently excellent service from everyone in the office. We have referred many others looking for insurance with great rates and a personal touch. Bill and his team go above and beyond."
We responded:
"Thank you for the opportunity to serve your family for 31 years, we very much appreciate your business and kind words!"
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Kristine Kvasnicka

September 12, 2023

5  out of  5
rating by Kristine Kvasnicka
"This is the best agency. Mr. Keller's team is so fast at returning calls to address my questions and concerns. Christin is nothing short of phenomenal. Always professional and personable. Always a pleasure."
We responded:
"Thank you Kristine! We appreciate your business and your kind words! "
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Drew Clements

September 12, 2023

5  out of  5
rating by Drew Clements
"My family has been working with Christin Germann for as long as I can remember. Bill Keller's insurance is the absolute best! They are more than an insurance agency to us... They are family!!!"
We responded:
"Thank you Drew! It's always a pleasure to work with you and your family. We look forward to serving you as your family grows! "
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Frank Of VA

September 8, 2023

5  out of  5
rating by Frank Of VA
"My wife and I have been with Bill Keller for over 31 years and have always been pleased with his office. Bill brings a wealth of knowledge and experience that translates into timely resolutions to our insurance needs. We can’t say enough about the excellent interactions we have had with Christin Germann in this office. She is our go-to resource when we need quick and reliable answers, and she has never failed us. I highly, highly recommend Bill Keller’s State Farm."
We responded:
"We appreciate your business and continued loyalty. Thank you for your kind words as well! "
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Chase Poulsen `

September 6, 2023

5  out of  5
rating by Chase Poulsen `
"I have been with State Farm for 32 years. They are always responsive and extremely fair in all their appraisals. Bill Keller and his staff (Kristin and others) have gone above and beyond in their service over the years and I truly thank them, you cannot go wrong with this office or company."
We responded:
"Thank you for your 32 years of loyalty, we very much appreciate you! "